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Accessibility, predictability, legitimacy and workers’ complaint experiences in the Electronics Sector

The UN Protect, Respect and Remedy Framework and its companion instrument, the UN Guiding Principles, state companies have a responsibility to respect human rights. As part of this obligation, companies should provide access to remedies for individuals, workers and/or communities who may beimpacted by their activities by establishing a grievance mechanism (GM) that is legitimate, accessible, predictable, equitable, transparent, rights-compatible, a source of continuous learning and based on engagement and dialogue.

This report relates workers’ experiences with their factories’ GMs in the electronics sector and documents their recommendations in order to contribute to the existing evidence on the functioning of company-level GMsas well as to promote implementation of the UN Guiding Principles. The study concludes that most respondents know how to complain using atleast one complaint channel, but at most of the factories, it was not clear ifworkers were accessing the offi cial GM process or informal channels when they complained. Companies should be doing more to raise awareness about their various GM access points, and more to continuously educate employees about the process. Workers largely do not know how complaints are handled and a majority has very little trust in them. The high level of mistrust and thelow percentage of satisfactorily resolved complaints demonstrates overall poor GM implementation as well.

 
 
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