Contact Details

Andhra Pradesh Municipal Development Project

Grievance Redressal Mechanism

Overview

Andhra Pradesh Municipal Development Project (APMDP) is a US$ 350 million project implemented by Government of Andhra Pradesh (GoAP) with support from World Bank. The Project is aimed at improving urban services in select Urban Local Bodies (‘ULBs’) mainly in water supply and sewerage sectors. The project will also support improvements in the financial, technical, and management capacities of all ULBs of Andhra Pradesh through technical assistance to sustain the infrastructures being created.

It has a Grievance Redressal Mechanism, the objectives of which are to:

  • ensure effective implementation of the project elements directly relevant to improving governance and accountability
  • guard against and reduce fiduciary risks, especially those of fraud and corruption
  • enable beneficiary and general citizen to receive and provide information about the project transactions and performance

Who can access it?

Any citizen can make a complaint (‘application’) regarding implementation of APMDP,

How does it work?

The complaint should be submitted to the Grievance Redressal Officer, in writing or SMS or e-mail or online either in English or Telugu. The application should be precise and specific. The application can be sent via email to the Project Level Grievance Redressal Officer.

It can also be sent either by post delivered personally to the ULB”. A list of the ULBs can be found at the end of the document Grievance Redressal Mechanism in APMDP.

Applications must include the name and complete postal address of the applicant.

The grievance will be redressed within 30 days and the complainant can also verify the status online by using the status check. In case the grievance is not redressed within 30 days by the grievance redressal officer it is automatically escalated to the next highest authority.

If the complainant is not satisfied with the redressal of the Grievance furnished by the Grievance Redressal Officer, he may prefer to appeal to the District/State Level Committee for redressal. All the grievances, as far as possible have to be effectively redressed within 30 days from the date of filing.

The contact details of the Redressal Officers can be found on page 8 and further of the document “Grievance Redressal Mechanism in APMDP”).

Monitoring and Enforcement

The Grievance Redressal Officer at ULB shall update the information by 20th of every month, take up review and submit the latest information to Grievance Officer in the office of the APMDP on the same day through e-mail. The APDMP shall submit the information to the Project Director to take up the review on the last Saturday of the month.

Appeal

If the complainant is not satisfied with the redressal of the Grievance, he may prefer to appeal to the District/State Level Committee.

References

Website of Andhra Pradesh Municipal Development Project Grievance Mechanism

Grievance Redressal Mechanism in APMDP

Last edited: 
January, 2015

The descriptions of these mechanisms are based on publicly available information presented by the mechanisms themselves. ACCESS does not add any content from other resources than the mechanisms have provided themselves. ACCESS makes no statements, determinations, or assessments in this database about the effectiveness of the mechanisms described. If you are an administrator or operator of one of the mechanisms described, and you would like us to amend or update the text, we kindly invite you to contact us.