Case Story Library - a central space for case stories of non-judicial remedy


ACCESS aims to provide a comprehensive collection of cases that involve diverse grievance mechanisms, processes, industries, types of grievances and geographies. The Case Story Library presents case stories that demonstrate how companies and communities have attempted to resolve their problems using non-judicial means. They offer an important source of learning and further analysis.

ACCESS has taken stewardship of the BASESwiki online resource platform, established by the UN Special Representative for Business and Human Rights, Professor John Ruggie, as part of his process of broad consultation to develop the UN Guiding Principles on Business and Human Rights. ACCESS is building on the work of BASESwiki, improving and expanding its resources. ACCESS is developing a reliable, curated online Case Story Library and discussion forum on non-judicial conflict resolution among companies, communities and other stakeholders, such as governments.

ACCESS case story series

ACCESS commissions a series of new case stories each year. ACCESS case stories are written from a multi-stakeholder perspective, maintaining the voice and presenting the perspectives of the parties who were themselves involved in the dispute resolution process. They are guided by an academic researcher, but written by senior neutral practitioners to maintain the variety of voices and perspectives on what was attempted, what was achieved, and the lessons to be learned. They tend to focus on process. They help explain in a particular context why preexisting approaches to conflict and its resolution were not meeting the needs of the parties, what new approaches appear more promising, and how the stakeholders moved from there to here. The case stories may also highlight a third party actor (facilitator, mediator) as an active role player.

ACCESS reflections from practice

ACCESS also commissions a series of Reflections from Practice from its community of senior mediators and dialogue facilitators. These are brief case narratives told uniquely from a third party perspective. They highlight themes of particular importance to parties in achieving rights-compatible, interest-based outcomes in company-community relations, whether proactively or after grievances arise.

Third party submissions 

The ACCESS website is a platform for sharing perspectives and experiences on company-community problem solving. ACCESS welcomes independent, previously published contributions to its online resources such as articles, case stories or other analytical pieces and evaluations that fall within the scope of company-community problem solving. Read more about submitting contributions in the Terms of Use.

Click here to go to the Case Story Library.