Designing & Implementing Grievance Redress Mechanisms: Guide for Implementors of Transport Projects in Sri Lanka

This Guide, based on accumulated experiences of the Southern Transport Development Project in Sri Lanka, offers an introduction to grievance redress mechanisms for development projects. It then presents a range of options for grievance resolution and provides a comprehensive set of guidelines, tips, methodologies, and tools for designing and implementing grievance redress mechanisms for road sector development projects.

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