Case story

  • Cambodia


Fair Labor Association - MSI Garment Co., Ltd. Factory in Cambodia

Third Party Complaint, Cambodia 2006

This case story originates from, a platform based on wiki style contributions from a virtual network or individuals, companies and organizations with relevant expertise. Though some of the information may be outdated or inaccurate due to the wiki-nature of the BASESwiki platform, they still present a valuable resource. ACCESS is reviewing and updating all BASESwiki case stories. 

Case Status

The complainant alleged non-compliance with respect to the Freedom of Association provision of the Workplace Code of Conduct, specifically the existence of a yellow union (union controlled by management), workers being forced to pay union dues, and issues surrounding short-term contracts.


On June 10, 2006, the FLA received a Third Party Complaint filed by a group of workers (who requested confidentiality) regarding MSI Garment Co., Ltd., a factory in Phnom Penh, Cambodia. The complaint alleged non-compliance with the Freedom of Association provision of the Workplace Code of Conduct.

On July 6, the FLA initiated a Third Party Complaint at Step 2, and notified the complainant and the FLA affiliated company mentioned in the complaint (Phillips-Van Heusen) about its action. (Note: Pursuant to Step 2, the FLA company had up to 45-days to conduct an assessment and report back to the Executive Director in writing as to whether noncompliance with the FLA Workplace Code of Conduct occurred and, if so, whether and how it had been remedied.)

Assessment by Company: Phillips-Van Heusen (PVH) officials met with representatives of the Better Factories Cambodia program, MSI Garment management, and representatives of the three trade unions active at the factory—Cambodian Union Federation (CUF), Cambodia Industry Union Federation (CIUF), and Cambodian Federation of Independent Trade Unions Cambodian (CFITU). PVH officials also interviewed MSI Garment workers.

The PVH assessment found that:

  • Freedom of association is respected by the factory, and workers choose to join or not to join a union. After speaking with all three union representatives and a random selection of workers, PVH officials were unable to corroborate any of the issues raised in the complaint.

  • The trade unions at MSI Garment work together on specific issues, like short-term contracts.

  • MSI Garment enjoys a relatively good labor-management relationship.

  • The factory lacked a policy and procedure on Grievances. PVH recommended that MSI Garment adopt a written grievance policy and procedure.

Note: The Better Factories Cambodia program of the International Labor Organization (ILO) monitors and reports on working conditions of Cambodian garment factories according to national and international labor standards. Better Factories Cambodia first monitored MSI Garment in September 2002 and subsequently named and reported on its progress in February 2004 and August 2005.

FLA Follow-Up: Despite repeated requests, the complainant did not provide the FLA with information corroborating the complaint.


In view of the PVH assessment report, information gathered from other sources, interviews with civil society, and the complainant’s failure to provide corroborating information, the FLA formally closed the case at Step 2 of the FLA Third Party Complaint process. No additional steps were recommended.


FLA case story page:

Contributor(s): This article was modified by Admin (5), Kyle (3), and Nicolaclayre (3).