Case story

  • China

Fair Wear Foundation - Complaint Regarding Mayerline SA

China, 2011

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Case Status

The FWFs local complaints handler in China contacted the worker that had filed the complaint. The worker confirmed that he returned to his work station.

The complaint related to the labour standard ‘Employment is freely chosen’ that is part of FWF´s Code of Labour Practices.


Story

Investigation

FWF reviewed the findings from an audit carried out at the factory 10 -11 October 2011 by FWF’s local audit team on behalf of Mayerline SA. In addition FWF asked Mayerline SA to contact factory management to get an understanding of their perspective on the matter.

Findings and conclusions

The investigation pointed out that the worker had been dismissed by factory management after his refusal of overtime work.

It was found from the investigation that factory management initially had intended to terminate the contract of the worker. Whilst looking for replacement the worker had been given 10 days leave.

Corrective action

Mayerline called the supplier in question within 24 hours after FWF informed the company about the complaint and asked the supplier to comply with the FWF Code of Labour Practices and find a solution that is acceptable for both management and the worker.

Two days after filing the complaint the worker consulted the local Labour Bureau. Hereafter a representative of the Labour Bureau contacted factory management. Subsequently the worker and factory management had a discussion which led to the decision that the worker would remain employed at the factory.

In follow up Mayerline asked and obtained written confirmation on the agreement between the worker and factory which was sent to FWF.


Outcome

The FWFs local complaints handler in China contacted the worker that had filed the complaint. The worker confirmed that he returned to his work station.

Contributor(s): This article was modified by George Hodge (4).