The purpose of this guidance is to help companies both design complaints procedures or mechanisms and/or enhance existing procedures as needed. It has been developed based on a review of external literature, discussions with and guidance from ICMM members and interviews with some external stakeholders. A short core text is supplemented with a handful of relevant case studies, both from ICMM's membership and beyond.
Handling and Resolving Local Level Concern & Grievances
International Council on Mining and Metals. 2009. Human Rights in the Mining & Metals Industry: Handling and Resolving Local-Level Concerns & Grievances. London: International Council on Mining and Metals.