The Consensus Building Institute developed this Mediation Manual commissioned by three OECD member governments; the Netherlands, Norway, and the United Kingdom. The Manual aims to help these countries (and other interested governments) to more effectively use mediation to resolve concerns and complaints around corporate-community disputes.
The aim of this Manual is to provide clarity on whether, when and how NCPs can use mediation and other informal problem-solving methods to resolve claims in specific instances. The Manual draws heavily on the OECD Guidelines; the accompanying Commentary on the Implementation Procedures; the work of John Ruggie, Special Representative of the UN Secretary-General on Human Rights and Transnational Corporations and other Business Enterprises; and the knowledge of NCPs that have experience with informal problem solving. The information is framed in terms of commonly accepted best practices and prevailing mediation standards.