This report sets out key lessons learned from a pilot project conducted in 2009-2010 to test the practical applicability of a set of principles for effective non-judicial grievance mechanisms that address complaints or disputes involving businesses and their stakeholders. The principles were developed by the Special Representative of the Secretary-General on the issue of human rights and transnational corporations and other business enterprises and set out in his reports to the Human Rights Council in 2008 (A/HRC/8/5) and 2009 (A/HRC/11/13). The project focused on operational-level grievance mechanisms – that is, mechanisms developed by companies with/for stakeholders affected by their operations. The purpose of the pilot project was to test the benefits of grievance mechanisms that are aligned with the Special Representative’s principles, and to learn lessons about how the principles could be further refined to reflect operational realities and enable their practical application. The main outcome of the project was a revised list of principles for effective grievance mechanisms.
Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms: A Report of Lessons Learned
Rees, Caroline. Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms: A Report of Lessons Learned. CSR Initiative, Harvard Kennedy School, Cambridge, 2011.