Taking Stock 1½ Years After the Guiding Principles: Access to Non-Judicial Remedy

The videos below were recorded at the 2nd Forum on Business and Human Rights that took place in Geneva on 4-5 December 2012. This panel discussion, entitled Taking Stock 1½  Years After the Guiding Principles: Access to Non-Judicial Remedy, profiled a cross-section of the efforts undertaken over the 2-3 years prior to this Forum that have established, accelerated, or helped to steer efforts to improve the availability and quality of non-judicial grievance mechanisms. The efforts addressed in the first part of the panel include:

  • Accountability Counsel: NGO Support and Capacity for Communities in Conflict 

  • NCP Norway: A Grievance Mechanism for the OECD Guidelines for Multinational Enterprises

  • Ambuklao-Binga Hydro-Electric Project: A Case Resolved through mediation by the World Bank Group’s Compliance Advisor/Ombudsman (CAO)

  • Ghana’s Commission for Human Rights and Justice (CHRAJ): A State-Based Non-Judicial Grievance Mechanism

  • Sakhalin Energy Community Grievance Procedure: Operation-Level Greivance Mechanism Established by a Company

  • CEREAL/CANIETI: An Industry-Level Grievance Mechanism for the Electronics Industry in Mexico


The effort addressed in the second part of the panel is:

  • Supply Chain Complaints Process of the London Organising Committee of the Olympic and Paralympic Games

Consequently, the panel turns to Alexandra Guáqueta from the UN Working Group on the issue of human rights and transnational corporations and other business enterprises to open the Q&A session, where she poses the following questions to the panelists:

  • What are the main challenges to feed results back into company management systems and make sure that problems don't repeat themselves (i.e. turning remedy into a prevention tool)?

  • Sometimes complaints are processed and agreements are reached, but then communities or workers come back and challenge the agreement, even if the process was solid. What would be the top elements of effective remedy for you?

Finally, the floor is opened to the public to ask questions. 


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